メニューを開く メニューを開く
JP EN
閉じる
JP EN
閉じる
JP EN

Contact

Privacy Policy

Inoya Co., Ltd. (hereinafter referred to as “the Company”) establishes this Privacy Policy (hereinafter referred to as “this Policy”) to ensure the appropriate handling of personal information entrusted to us by our customers. We comply with the Act on the Protection of Personal Information and other related laws and regulations.

1. Acquisition of Personal Information

The Company acquires personal information in a lawful and fair manner for the purposes stated below. The purposes of use will be clearly communicated in advance, and the customer’s consent will be obtained.
Personal information we collect includes:
・Profile information such as name, address, phone number, email address, date of birth, gender
・Transaction information such as purchase history, inquiries, and repair requests
・Information related to website usage such as online store usage history, cookie IDs, IP addresses, browsing history
・Any other information provided through customer inquiries or interactions

2. Purposes of Use of Personal Information

The Company uses the collected personal information only within the scope of the following purposes:

1.Personal information of the customer:
・To provide and deliver our products and services (including repairs and after-sales services)
・To provide information regarding our products and services, new product launches, campaigns, and events
・To process payments for purchased products
・To respond to inquiries, consultations, or requests from customers
・For marketing activities such as product planning, development, and purchase analysis
・To conduct surveys and recruit product testers or monitors
・For other purposes related to or incidental to the above

2.Personal information of third parties provided via the customer (e.g., family members, shipping recipients):
・Such information will be used only to the extent necessary for fulfilling transactions, such as shipping products or providing after-sales services. This information will not be used for promotional activities without the individual’s consent.

3. Measures for Secure Management of Personal Information

The Company takes necessary and appropriate security measures to prevent leakage, loss, or damage of personal information. Key measures include:

  1. Organizational measures: A responsible manager is appointed for handling personal data.
    The scope of access for employees is clearly defined, and systems are in place to report any incidents of non-compliance.
  2. Human measures: Employees receive regular training on proper handling of personal data.
  3. Physical measures: Access to areas handling personal data is controlled, and unauthorized viewing is restricted.
  4. Technical measures: Access control systems are in place to limit access to personal data databases, and security systems protect against unauthorized access or malicious software.

4. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without prior consent from the customer, except in the following cases:

  1. When required by law
  2. When necessary to protect human life, body, or property and obtaining consent is difficult
  3. When especially necessary for improving public health or ensuring the sound upbringing of children and obtaining consent is difficult
  4. When required to cooperate with national or local government organizations in carrying out their legal duties, and obtaining consent may hinder such operations

5. Outsourcing of Personal Information

The Company may outsource the handling of personal information to third parties to the extent necessary to achieve the purposes of use. In such cases, we thoroughly evaluate the suitability of the subcontractor, stipulate confidentiality obligations in contracts, and appropriately supervise the subcontractor.
(Examples: delivery companies for product shipments, printing companies for sending direct mail)

6. Shared Use of Personal Information

The Company may share personal information as follows:

  1. Items of shared personal data: Same as listed in section 1
  2. Parties involved in shared use: Each brand operated by Inoya Co., Ltd.
  3. Purpose of shared use: Within the scope defined in section 2
  4. Entity responsible for management of personal data:Inoya Co., Ltd. 3-2-13 Bingomachi, Chuo-ku, Osaka 541-0051 Representative Director: Tokiko Inoue

7. Requests for Disclosure, Correction, or Deletion

If the customer or their representative requests disclosure, correction, addition, deletion, suspension of use, or erasure (hereinafter collectively referred to as “Disclosure, etc.”) of retained personal data, the Company will respond promptly in accordance with applicable laws. For any requests regarding Disclosure, etc., please contact the inquiry desk listed in section 10. A handling fee of JPY 550 (tax included) will be charged per request for disclosure.

9. Changes to This Policy

The Company may revise this Policy due to changes in laws, business operations, or other circumstances. Any changes will be announced on our website or via other appropriate means.

10. Contact for Inquiries

For inquiries, complaints, or requests related to the handling of personal information, please contact us via the information below or through the inquiry form on our website. Requests for disclosure or similar actions will require identity verification, followed by guidance on necessary procedures.

contact

Supplementary Provisions
Established on: December 17,2025
Revised on: October 30, 2025